Frequently Asked Questions
What is Plan Management?
Plan Management is where we deliver a service to you by administering the payment of finalised supports on your behalf. We do this by managing your NDIS claims and paying providers for their delivered services. At the end of each month, we send your monthly activity statement.
How do I get Plan Management in my NDIS Plan?
When you attend your planning meeting or review, you will need to request Plan Management to be added to your plan. Once approved, please contact Penny Plan. If you require any assistance with this, please reach out so we can help you through the process..
How much does Plan Management cost me?
Absolutely nothing! When you request for Plan Management to be added to your plan, NDIS will cover our fees.
Why should I use Penny Plan?
Our service is backed by financial specialists, allowing you to have the comfort of knowing your money is being spent and budgeted wisely. We also include rapid turnaround times for payments, we have accessible customer service, and transparency in managing your plan.
How do I sign up to Penny Plan?
All you need to do is navigate to our register page, and simply follow the instructions. Once we verify your registration, we will send you a welcome email, so you can start sending through your invoices for payment right away.
Can I change my existing plan manager to Penny Plan?
You sure can. All you need to do is notify your existing Plan Manager by sending them a Notice of Termination email, so you can cancel your relationship with them. Once you’ve done this, all you need to do is navigate to our register page, and simply follow the instructions. Once your registration is verified, we will send you a welcome email, so you can start sending through your invoices for payment right away.
How do I get my invoice paid?
This part is super easy! All you have to do is;
email your invoice/s to accounts@pennyplan.com.au or providers can email us directly
Once the invoices are validated, we will process the payments in 2 business days.